Return Policy

Cancellation

You may cancel the order within 14 days after receive your order if you are not satisfied it for any reasons. A full refund will be processed once the cancellation order is confirmed.

We reserve the rights to deny the cancellation request and order can be returned to us in accordance with our Return Policy. Please contact our customer service team at [email protected] to request the order cancellation.

Return

All returns must be followed by our Return policy and procedures.

  1. All returns should be sent back in the original packing provided in unused, un-opened and in re-saleable condition. 
  2. You will be notified by email once your return has been received and processed. 
  3. All returns must be returned with tracking number
  4. Customer is responsible for the return shipping cost unless we sent wrong or defective items 
  5. After we received your return and check, the full refund will be processed by the payment gateway which you paid
  6. Fragrance, perfumes or flammable label items cannot be allowed for return due to logistic restriction for Dangerous Goods (DG). 
  7. If you need any assistance please contact our customer service team at [email protected]

Important note:

  1. You must return the order to the return address provided along our return authorization. Otherwise you may not receive any refund.
  2. Filling in a RMA form is a must. Please contact our customer service team at [email protected] for the return authorization and the return shipping address. 
  3. We strongly suggest to send the return parcel with a trusted courier or shipping agent as we will not be covering any damages or loss during transit. We reserve the rights to refuse return or to offer partial refund for item returned if it is in a unsatisfactory conditions.